Resident & Warden Needs

During installation or upgrade projects your resident’s needs are met as we work in partnership with you. We ensure that all staff has the relevant training and all of the day-to-day user information they require about the equipment. We inform management about the works programme and time scales and what is involved in terms of disruption during the installation process. All installs are tailored to suit, and we will discuss particular vulnerable client’s needs with you.

Our site engineers have been trained in customer care and recognize the importance of how they treat clients, especially in their own home. All operatives sign and agree to adhere to our operating standards. A copy of this is available on request and indicates the standards and behaviours we expect of our workforce.

To us, customer care on site also means health and safety. Again our engineers are trained in our health and safety policy and procedures to ensure that they do not cause risk to others well being and health. Risk assessments are completed and devolved down to the engineers on that site.

We work with the warden on site to ensure that access is arranged when necessary. We will only enter private dwellings when necessary and keep this access time down to as low a level as possible.

Depending on the project criteria, access is required once to twice through the project for approximately 1-1.5 hours each visit. Work programmes for specific jobs are available once the order is confirmed.

Our engineers are under instruction not to accept gifts from residents.